Return Policy

At Beary Teddy, we want you to love your purchase! If for any reason you are not completely satisfied, we offer the following return policy:

1. Eligibility for Returns

   • You can return items within 30 days of receiving your order.
   • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
   • Exclusions: Personalized items, sale items, and gift cards cannot be returned.

2. Return Process

   • Please contact our customer service team at bearyteddyusa@gmail.com with your order number and the reason for the return.
   • Once your return request is approved, we will provide you with a return shipping label.
   • Customers are responsible for the return shipping cost unless the item is defective or damaged upon arrival.

3. Refunds

   • Once we receive your returned item and verify its condition, we will process your refund.
   • Refunds will be issued to the original method of payment and will typically take 5-10 business days to appear in your account.

4. Damaged or Defective Items

   • If your item arrives damaged or defective, please contact us immediately at bearyteddyusa@gmail.com within 7 days of receiving your order.
   • We will offer a full refund or exchange at no additional cost to you.

5. Exchanges

   • We currently do not offer direct exchanges. If you wish to exchange an item, please return it following the process above and place a new order for the replacement item.